9 Apr 2024

Full Time Executive Housekeeper at O&L LEISURE (PTY) LTD

O&L LEISURE (PTY) LTD – Posted by o4na@ Swakopmund

Job Description

Location:  Swakopmund, NA
Company:  O&L Leisure (Pty) Ltd
Job Grade:  C4
Travel:  No

LOCATION: STRAND HOTEL SWAKOPMUND

GRADE: C4

POSITIONS AVAILABLE: 1

PURPOSE OF THE POSITION:       

To lead the housekeeping department in consistently achieving and surpassing the highest standards of cleanliness, hygiene, and comfort. Enhancing guest satisfaction by delivering premium, world-class service that exceeds expectations, and maximizing profitability by strategically and efficiently utilizing all available resources.

QUALIFICATIONS & EXPERIENCE:

  • Bachelor’s degree in hospitality & Tourism or Hotel Management or Business Administration
  • 6 years’ experience in housekeeping management or Supervisory position.
  • Knowledge of housekeeping procedures, cleaning techniques, and industry standards.
  • Knowledge of budgets, ordering, profit & loss, cost of sales, meeting suppliers and coordinating stock deals with procurement.
  • Computer literate (MS Office/Office/Excel/PowerPoint)
  • Experience in a 4* or 5* Hotel/Luxury Lodge operations with 100 rooms or more.
  • Micros/Opera added advantage.
  • Knowledge of PMS (Property Management System)

KEY ACCOUNTABILITIES:

  • Supervise and lead the housekeeping and laundry teams to maintain high cleanliness standards throughout the hotel, including guest rooms, public areas, and laundry facilities.
  • Conduct daily briefings with the team, highlighting VIP’s and setting daily initiatives.
  • Develop and update Task Checklists and Standard Operating Procedures for all shifts and positions.
  • Regularly inspect guest rooms and public areas to ensure that the highest standards of cleanliness and luxury are maintained, contributing to a premium world class guest experience.
  • Coordinate off-site laundry team to ensure efficient and effective laundry operations.
  • Conduct room audits and spot checks to identify any areas that need attention and to maintain quality control.
  • Review and communicate arrival reports and VIP guest requirements to ensure that all special needs are met or exceeded, enhancing guest satisfaction.
  • Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard.
  • Ensure that team members are well-informed about all room categories and amenities, enabling them to provide accurate information to guests.
  • Collaborate with the Repairs and Maintenance Manager and other stakeholders to ensure that guest rooms and public areas are well-maintained, including planning for refurbishment, renovation, and preventive maintenance.
  • Coordinate regular stock-taking in Housekeeping Department as well as operating equipment at specified intervals; daily, weekly, monthly and quarterly.
  • Develop the annual budget with input from the Rooms Division Manager and Finance & relevant stakeholders that are informed by the strategic plans and operational requirements.
  • Ensure consistent guest satisfaction by regularly mentoring staff based on guest feedback and providing prompt, efficient, and accurate service using guest feedback platforms.
  • Comply with all relevant Health and Safety regulations within the room’s division domain and ensure all laws, regulations, licenses, and policies pertaining to operations of housekeeping functions are adhered to.
  • Supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
  • Assist in the induction and training of Staff and maintain regular on-the-job training, with particular emphasis on personal hygiene and appearance, productivity, product knowledge, workflow, service and selling skills, appearance, attitude, and general compliance to the standard procedures.

COMPETENCIES REQUIRED

  • Leadership and Managerial Skills
  • Good Communication Skills
  • Attention to detail.
  • Organized and Planning
  • Breakthrough Behaviours
  • Financial Acumen
  • Emotional Intelligence
  • Change Management and Adaptability

 

How to Apply

CLOSING DATE: 19 APRIL 2024     O&L - a Great Place to Work. Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer. Requisition ID: 3618

Job Segment: Housekeeping, Hospitality

Job Categories: Hospitality Jobs. Job Types: Full Time.

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