23 May 2024

Full Time OBR Funeral Cover Call Centre Agent – First National Bank of Namibia (FNB)

FNB Namibia – Posted by o4na@ Windhoek

Job Description

Job Description:

To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met

 

Are you someone who can:

  • Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
  • Demonstrate teamwork as a valued team player
  • Assess own performance through seeking timely and clear feedback and request training where appropriate
  • Contribute to innovation by finding faster and more accurate ways of working
  • Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
  • Build and maintain stakeholder relationships
  • Address customer needs in order to meet or exceed customer expectations
  • Act responsibly with work related resources to contribute to cost containment
  • Resolve customer queries received through inbound calls
  • Answer inbound calls in the eBucks call centre to provide product and service information to customers

You will be an ideal candidate if you:

  • Have a Diploma or certificate in banking/business management or similar qualification
  • 1-3 years relevant experience
  • Demonstrated verbal communication skills, good computer skills and technical affinity.
  • Product knowledge and systems knowledge

You will have access to:

  • Opportunities to network and collaborate
  • Challenging Working
  • Opportunities to innovate

We can be a match if you are:

  • Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
  • Curious – Believe in insight, creativity, and its power to unlock value
  • Deeply Invested – Take initiative and be a leader in your own right
  • Valuing differences – Be inclusive, gracious, decent, and humble
  • Building Trust not Territory – Crete a culture of sharing
  • Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

How to Apply

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: FNB Career Portal  

Closing Date: 30 June 2024

Job Categories: Insurance Jobs. Job Types: Full Time.

Endless.

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