18 Nov 2023

Full Time Personal Lines Claims Negotiator (OMAO) – Old Mutual Namibia

OLD MUTUAL NAMIBIA – Posted by o4na@ Windhoek

Job Description


  • End-to-end negotiation and settlement of Motor claims pre-litigation.
  • Continuous engagement with brokers and clients re the status and progress of claims.
  • Processing of claims payments.
  • Authorization of claims payments
  • Authorization of claims referrals.
  • Quality service delivery to ensure customer satisfaction in line with quality and performance standards.
  • Build positive customer relations and solve or escalate customer queries and complaints.
  • Builds and maintains relationships with suppliers re the updating of supplier statements.
  • Contribute to the service culture which builds rewarding relationships.
  • Identify and report on Claims process issues to minimize fraud; and
  • Collaborate and work with the Claims team to deliver required service levels.
  • Builds and maintains relationships with Brokers.
  • Accepts and lives the company values.
  • Accountable for service delivery through own efforts.
  • Makes increased contributions by broadening individual skills.
  • Adheres to service and quality standards; and
  • Performs quality checks on own work.
  • Performs ad hoc and additional duties as assigned by Management.

Experience and Qualifications:

  • Namibian citizen
  • Grade 12; more than 25 points.
  • Be a holder of a degree from a recognised institution.
  • 1- 2 Years’ experience in personal negotiating field.
  • Relevant short-term insurance qualification will be an added advantages e.g. COP; • Previous short-term claims experience (preferred).
  • Must be detail and quality orientated.
  • Computer literacy and good numeric skills are essential.
  • Excellent customer service and problem-solving skills.
  • High energy levels and a team player.
  • Ability to work under pressure.
  • Ability to work independently and take initiative.
  • Afrikaans and English speaking/writing & communicating; and
  • Excellent communicator with a passion for customer service and relationship building.


How to Apply

The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:

Apply online via: Old Mutual Career Portal  

Closing Date: 25 November 2023

Job Categories: Insurance Jobs. Job Types: Full Time.


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