16 May 2024

Full Time Spa Therapist at O&L LEISURE (PTY) LTD

O&L LEISURE (PTY) LTD – Posted by o4na@ Windhoek

Job Description

Location:  Mokuti Etosha Lodge, NA
Company:  O&L Leisure (Pty) Ltd
Job Grade:  B5
Travel:  No

 

PURPOSE OF THE POSITION:

  • To provide luxury wellness therapies and treatments as dictated by the spa menu, to our guests, ensuring exceptional service and memorable spa experiences.  Maintain high standards of cleanliness and hygiene

 

QUALIFICATIONS & EXPERIENCE:

  • Grade 12 plus Higher Certificate in formal beauty or message qualification
  • 2 years’ experience as SPA Therapist in a 4* or 5* Lodge or spa/ wellness center
  • Knowledge of deep tissue/hotstone massage and beauty therapy techniques.
  • Experienced in providing hot and cold SPA experiences (e.g., sauna, steam rooms, cold plunge pools) to promote relaxation and well-being.

 

PREFERRED / ADVANTAGEOUS

  • ITEC or CIDESCO Diploma in Somatology, Cosmetology or Aesthetician will be an advantage.

 

KEY ACCOUNTABILITIES:

  • Welcome guests to the SPA and monitor the overall experience to ensure the service offered creates an unforgettable, unique experience.
  • Deliver a personalized experience with commercial success whilst representing the spa in a professional and hospitable way.
  • Consult with guests to determine their specific needs, preferences, and any indications for treatments. Listen attentively to guest concerns and provide g recommendations based on their requirements.
  • Prepare treatment rooms by arranging necessary equipment, supplies, and products for scheduled treatments.
  • Clean and disinfect surfaces, including countertops, equipment, and fixtures regularly.
  • Deliver a variety of spa services (body treatments, massages, facials, waxing, and manicures/pedicures) safely and comfortably.
  • Maintain proficiency in all treatments offered at the spa & have a good working knowledge of all spa facilities.
  • Monitor all spa-related facilities and processes, including service standards, and keep the supervisor updated on any issues affecting spa operations.
  • Perform monthly inventory counts of spa products and supplies to maintain adequate stock levels and inform purchasing decisions.
  • Identifies Spa monthly promotions in conjunction with Spa team and distributing the same accordingly.
  • Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures.
  • Constantly monitor and check the quality-of-service delivery towards the guests and make sure the processes are speaking to the brand and the provided quality guideline.
  • Upholds the standards of hygiene and sterilization as directed by law and the spa’s policies and procedures.
  • Maintain equipment and inventory of products as per laid down standards & procedures.
  • Handle guest complaint promptly and in a professional manner.
  • Responsible for all health and safety requirement of therapy and treatments.
  • Maintain the strictest confidentiality of each client situation.
  • Keep confidential documents and trade secrets of the Company secure.
  • Upselling initiatives and skills to improve revenue
  • Adhere to Company policies and procedures and maintain Company standards.
  • Record and maintain adequate notes about client visits.
  • Report, and where possible handle, cases of accident, fire, theft, loss, damage, or contravention of regulations.

 

SKILLS REQUIRED

  • Be Authentic
  • Live the Values
  • Cause Alignment
  • Take Bold Stands
  • Lead Growth
  • Deliver Extraordinary Results
  • Inspire Innovation

How to Apply

  CLOSING DATE: 23 MAY 2024      O&L - a Great Place to Work. Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.     "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants." Requisition ID: 3993

Job Segment: Cosmetology, Esthetician, Salon, Hospitality

Job Categories: Hospitality Jobs. Job Types: Full Time.

Endless.

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