Operations Manager at OLD MUTUAL NAMIBIA

Posted by | December 12, 2022 | Management Jobs


  • Responsible for execution of tactical business plans at operational level;.
  • Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards;
  • Ensuring of business compliance to relevant regulatory frameworks & and group policies and the reporting thereof;
  • Providing support for the internal quality assessments and quarterly audits.
  • Identifying ways to enhance customer experiences and ensuring operational efficiency;
  • Identify continuous process enhancement through root cause problem solving and manage the analysis, design and implementation;
  • Facilitating the implementation and coordinating of Business IT project initiatives;
  • Provide Training on implemented Business projects/processes;
  • Facilitate the implementation of new Business Product development aligned to the Business Plan and Strategy
  • Responsible for the review & updating of Service Level Agreements;
  • Perform User Acceptance, Staging and Production Tests in the Business systems;
  • Perform Ad-hoc/Monthly/Quarterly Customer experience, Risks & Compliance, IT and Operations related reporting to the rest of the Management and Board;
  • Identification, Tracking, Analyzing and Reporting Business fraud cases;
  • Analysing of Data in excel and creating of Databases (Programming) for the Business;
  • Conduct Market intelligence & provide recommendation to the Management;
  • Maintaining and updating of the Business Complaints System, Tracking, Analysing and Reporting of Customer numbers, Customer Complaints & Compliments;
  • Responsible for Business Market Conduct compliance and reporting;
  • Crafting of client’s communiques as well as to the sales support team on new processes, product (s) or changing regulatory environment requirements;
  • Maintaining & updating of Business Continuity Plans;
  • Maintaining & updating of Unit Trust Risks & Regulatory risks database (on Cura system);
  • Facilitating the preparation and the implementation of new regulatory requirements;
  • Manage effective communications & engagements with Business stakeholders;
  • Provide support to the Business Administration & Operations, Investment, Business Development and the Sales & Distribution Team;
  • Collaborate effectively to achieve personal and business wide results; and
  • Performing of Ad-hoc Activities as instructed by Management.

Experience and Qualifications:

  • Namibian Citizenship;.
  • Bachelor’s Degree in Investment, Economics, Finance, Commerce, Risks & Compliance Management, Project Management or Business Administration/Management is preferredr
  • 5-10 years Investment/Unit Trust, Banking, Finance, Compliance, Risks & Project Management experience
  • Sound business knowledge, compliance & regulatory experience is advantageous
  • Computer literate
  • Strong Project Management experience
  • Advanced Microsoft Excel skills
  • Advanced Microsoft PowerPoint skills
  • Excellent numerical ability
  • Strong problem-solving and excellent time management skills
  • Excellent communication skills, both written & verbal
  • Excellent Report writing skills
  • Detail-oriented
  • Ability to work under pressure while maintaining high service levels
  • Ability to work independently
  • Strong supervisory skills
  • Strong team player

Closing Date: 14 December 2022

The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:


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