Operations Support Manager at First National Bank of Namibia (FNB)

Posted by | June 15, 2023 | Management Jobs


To provide tactical direction and execution of Points of Presence Operations activities to ensure a best in-class stakeholder experience



  • Manage the daily operations and execution of tasks
  • Maintain a high sense of urgency to resolve any operational issues by coordinating with the appropriate internal and external partners
  • Manage the relationship with internal business partners and vendors to ensure delivery of the operational strategy
  • Manage process reviews and process optimization to drive delightful customer experience
  • Coordinate & monitor Record Keeping in branch and center
  • Coordinate Branch Asset Registers with regards to branch, Infrastructure, and policies
  • Review delegation of authority application in Points of Presence
  • Manage Forex Transaction guidelines and training
  • Coordinate, manage and monitor Customer Due Diligence
  • Coordinate training on compliance and ensure that staff are equipped to do quality onboarding
  • Manage Service Level Agreement with key stakeholders on Day 2 functions
  • Ensure execution of agreed corrective action plan on Audit and Risk reports
  • Implement Branch Network dipstick on Audit and Risk findings
  • Drive cash and service migration to more affordable and accessible channels
  • Complete and update Customer Information, manage Data and ensure compliance with regulations and data quality
  • Assist with the Internal Fraud & Incident Investigations
  • Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
  • Ensure relevant data is updated and correct for effective reporting and analytics such as Bank of Namibia reporting, branch data on leases, square meters, and branch operating models
  • Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters
  • Deliver internal and external customer service excellence through adherence to quality service standards
  • Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
  • Ensure implementation of relevant policies, governance, and practice standards across the business
  • Implement and provide input into the development of governance and compliance procedures and processes within area of specialization and identify risks

Experience and Qualifications:

  • Minimum Requirement – Degree in Business Management or related
  • Experience – Up to 5 years’ experience in a similar environment with at least 2-years on Junior Management level
  • Competencies – Drive and Result Orientated
  • Operational Risk Management
  • Judgement and Decision Making
  • Problem solving
  • Solutions Thinking
  • Conflict Management
  • Sound verbal and written communication skills
  • Excellent programme management execution

Closing Date: 21 June 2023

The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:


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