Administrator at FNB NAMIBIA

Posted by | February 21, 2023 | Administration Jobs

Purpose:

Provide efficient and effective administration support to ensure the smooth running of a functional area.

 

Responsibilities:

  • Identify and escalate potential risks which may lead to increased costs.
  • Adhere to standards and procedures to reduce costs
  • Identify process improvements to save costs
  • Deliver a quality service through meeting agreed turnaround times, and ensuring availability, reliability and accuracy
  • Ensure first time resolution of relevant customer queries or escalations in accordance with operational goals and standards enhance the customer experience
  • Follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and SLAs
  • Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
  • Establish relationships with relevant individuals and departments in order to deliver on work expectations
  • Adhere to relevant service level agreements
  • Remain accountable for your own work in accordance with the organisational values and code of ethics
  • Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
  • Identify and escalate risk as normal part of work
  • Deliver work in an accurate manner to ensure consistent results
  • Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
  • Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards
  • Plan and complete activities within area of work to meet set time and quality standards
  • Adhere to schedules to perform assigned work
  • Attend (and facilitate) meetings as and when required
  • Maintain documentation and share information with the team where applicable
  • Provide timeous reports on operations, performance and audit findings
  • Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
  • Maintains control over the flow of original documents, adhering to laid down procedures.
  • Ensure that an accurate electronic tracking process is maintained.
  • Assumes accountability for the accurate record keeping and filling of documents in the team.
  • Assists with the development and formalization of the team’s safekeeping process.
  • Maintains quality assurance of the document held by the team.
  • Maintains customer files in appropriate order.
  • Attend to the logging in and out of documents

Experience and Qualifications:

  • Minimum Qualification – Grade 12
  • Experience – 3-5 years relevant experience

Closing Date: 27 February 2023

The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:

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