Banker at BANK WINDHOEK
capbw_000570
26 January 2023
Introduction
The role’s primary purpose is to acquire, retain and expand the personal banking and/or business banking customer segments in their assigned branch through delivering pro-active service and advice according to customer needs and requirements, and in compliance with the Bank’s credit policy, and procedures.
Job description
KEY PERFORMANCE AREAS
Personal and Business Banking Customer Focus
- Responsible for proactively understanding the customer’s strategic direction and long-term needs as well as the opportunities and threats to the customers.
- Responsible for developing and nurturing strategic relationships with customers to ensure that the strategy and business objectives of the Customer and the Bank are achieved.
- Continually drives and portrays a superior customer-orientated culture.
- Establishes credibility and overall profitability for the branch and the customer through the skillful application of specialist knowledge relevant to diverse customer environments and requirements.
General Customer Banking Demands
- Proactively soliciting new business through cultivating key referral resources and relationship tools and integrating business strategies with the bank’s objectives.
- Ensures that the implications of non/ substandard delivery of the role is understood.
- Responsible for identifying barriers to business development that emanate from sales and service delivery dissatisfaction, and in collaboration with the branch team develop strategies to overcome such barriers.
Profitability and Risk Management
- Ensures that the financial management processes and procedures of Business Banking and Personal Banking are understood and conformed to.
- Continuously makes suggestions to improve and adapt processes for the benefit of customers.
- Proactively protect against loss of key customers to competitors.
- Works closely with Credit to initiate business deal proposals for new facilities, or facility modifications that require the assessment of the credit or other risks and motivates the deal with insightful information regarding business strengths and vulnerabilities.
People Management
- Sufficient knowledge of staff and their duties to effectively manage inter-relationship between customers and the employees of the bank.
- Responsible for coaching junior business banking and/or personal banking staff in all aspects of his/her work
Competencies Required
- Deciding and Initiating Action
- Working with People
- Adhering to Principles and Values
- Relating and Networking
- Persuading and Influencing
- Applying Expertise and Technology
- Analysing
- Delivering Results and Meeting Customer Expectations
Minimum requirements
Experience/Knowledge/Skills Required
- 3-5 years general banking experience,
- Business and consultative sales experience
- Knowledge of products, services and credit principles
- Excellent customer relationship track record
- Computer literacy essential (Word, Excel)
- Excellent leader and interpersonal relationship skills
- Skill in analysing and evaluating financial information.
- Valid Driver’s licence is essential
- Flexible and mobile across regions
Qualification
- Bachelor’s degree in financial services field or equivalent
Closing date: January 26, 2023
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Comment made by Ashanti on Jan 29th 2023 at 4:50 pm:
l am interested