PURPOSE OF THE JOB:

Represents the hotel to the guest throughout all stages of the guest’s stay. Determinates a guest’s reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

KEY ACOUNTABILITIES:

• Must be sales minded and presents options and alternatives to guests and offer assistance in making choices.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• knowledge and practical proper telephone etiquette.
• Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, foreign currency exchange etc.
• Maintains the cleanliness and neatness of the front desk area.
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

Experience and Qualifications:

• Grade 12.
• Diploma in Hospitality
• Previous experience within a 4* or 5*Hotel and Restaurant practice.
• Computer Literacy: MS Office, MICROS, PMS system (Opera) Materials Control.

COMPETENCIES REQUIRED

• Lives the O&L Values
• Leads Growth
• Takes Bold Stands
• Causes Alignment
• Being Authentic
• Inspires Innovation
• Deliver Extraordinary results

Closing Date: 31 December 2022

The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:

APPLY FOR THIS JOB

PURPOSE OF THE POSITION:

Welcome and assist internal and external stakeholders by answering and diverting telephone calls, taking messages, or directing them appropriately telephonically or in person while maintaining a professional composure throughout all interactions.

KEY ACCOUNTABILITIES

• Meet and greet visitors/clients/customers, navigating them to the appropriate office of appointment, and supplying them with refreshments when requested.
• Maintain a clean reception area.
• Manage calendars for boardroom bookings.
• Process PR’s and Reservations on SAP.
• Receive, collect, sort, distribute and prepare mail and messages as well as co-ordinate courier deliveries/pickups.
• Maintain security by following procedures, monitoring visitor’s logbook and notify company personnel of visitor’s arrival.

QUALIFICATIONS & EXPERIENCE:

• Grade 12
• Certificate in Office Administration and/or related discipline
• 5 years practical experience in a reception/ secretarial/ office management environment
• Competent in Microsoft Office
• SAP knowledge is an added advantage

SKILLS AND ATTRIBUTES

• Clear verbal and written communication
• Professionalism
• Reliable
• Social skills
• Multi-Tasking
• Problem-solving
• Independent
• Neatness
• Time Management
• Ability to prioritize tasks
• Multilingual will be an added advantage

Closing Date: 13 December 2022

The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:

APPLY FOR THIS JOB