Hospitality Jobs
PURPOSE OF THE POSITION: :
A restaurant hostess welcomes and seats customers, checks reservations, manages the wait list when the restaurant is busy, and ensures that all parties are seated evenly across the restaurant, so no server is overloaded with work. The hostess might also be required to do so retail transactions and receive money.
Key Performance Areas:
- Takes reservations for breakfast, lunch, or dinner on ResDiary, or manually.
- Provides guests with menus and ensures they are seated comfortably.
- Plans and organizes reservations on restaurant seating chart.
- Check daily in-house guest lists.
- Charge for any complimentary meals or inform the waiter.
- Greets guests as they enter the restaurant.
- Keeps the hostess station neat and organized.
- Assists in setting up and cleaning up the restaurant during opening and closing shifts, respectively.
- Addresses and resolves customer concerns and complaints.
- Ensure there is enough float, and assists with any Retail transactions where necessary
QUALIFICATIONS & EXPERIENCE:
- Grade 12.
- Previous experience in a restaurant operation as hostess in a 4* or 5* Restaurant or Hotel.
- Computer Literacy: MS Office, MICROS, Materials Control.
COMPETENCIES REQUIRED:
- Lives the O&L Values
- Leads Growth
- Takes Bold Stands
- Causes Alignment
- Being Authentic
- Inspires Innovation
- Deliver Extraordinary results
Closing Date: 06 August 2023
The company ONLY accept application via their career portal. Interested candidates can apply via the link below:
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PURPOSE OF THE POSITION: :
Responsible for ensuring a professional and efficient service and setup of banquets, conference and events to deliver an excellent guest service in accordance to the brand promise while working to achieve departmental targets..
Key Performance Areas:
- Welcome guests in a warm and professional manner
- Ensure setup and service of banquets, conference and events is done timeously
- Maintain cleanliness of all operating equipment, workstation and storerooms
- Manage guest queries in a timely and efficient manner
- Explain menu items where necessary
- Take guests food & beverage orders, repeat order back to guests to confirm correct order where necessary
- Ensure correct posting is done on POS/MICROS system.
- Correct processing of guests bills and payments
- Ensure coffee stations are set up according to standards and that pantry orders are done prior
- Ensure that all technical equipment are in good working condition and report malfunctions
- Performs additional duties as and when required
QUALIFICATIONS & EXPERIENCE:
- Grade 12
- Minimum 2 years’ experience in a restaurant operation as a waitron
- F&B Point of Sale system
- Good understanding of food and beverage offering in a 4* or 5* establishment
COMPETENCIES REQUIRED:
- Lives the O&L Values
- Leads Growth
- Takes Bold Stands
- Causes Alignment
- Being Authentic
- Inspires Innovation
- Deliver Extraordinary results
Closing Date: 06 August 2023
The company ONLY accept application via their career portal. Interested candidates can apply via the link below:
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PURPOSE OF THE POSITION:
To drive the anticipatory and seamless VIP/Repeat/All Guest Journey from point of reservation confirmation to the stay experience and all the way to departure.
Key Performance Areas:
- Welcome customers/guest and monitor the overall experience to ensure the service offered create unforgettable, unique experience.
- Operate inimitable Customer Experience and Quality Assurance Initiatives.
- Provide guests with quality service by monitoring staff assignments and responsiveness and seeking opportunities to communicate with guests to personalize the service.
- Provide personalized guest service based on preferences and ensures an ever-lasting bonding is created with guests.
- Maintain the TLV (Temperature, lights, and Volume) to ensure guest experiences of luxury standards.
- Coordinate with the Guest Experience Host on food and beverage services activities where required.
- Accompany VVIP/VIP groups to excursions when requested.
- Encourage guests to book the hotel activities and meals through upselling.
- Provide the front office team with the necessary tools and information for upselling purposes.
- Prepare a guest feedback report for all room feedback cards per department and share with management.
- Arrange and do curtesy calls to guests in house and arrivals and record in a curtesy call log sheet.
QUALIFICATIONS & EXPERIENCE:
- Diploma in Hospitality management
- Minimum 2 years’ experience in guest relations/customer service or similar environment.
- Knowledge of OPERA.
- Excellent knowledge of local attractions and establishments.
- Polite, friendly, and self-assured attitude.
- Skills in multitasking and good time-management.
- Restaurant experience will be an added advantage.
COMPETENCIES REQUIRED
- Lives the O&L Value
- Leads Growth
- Takes Bold Stands
- Causes Alignment
- Being Authentic
- Inspires Innovation
- Deliver Extraordinary results.
Closing Date: 26 July 2023
The company ONLY accept application via their career portal. Interested candidates can apply via the link below:
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PURPOSE OF THE POSITION: :
The purpose of this position will be to ensure that the provision of timely and professional reservations services and execution of all related reservation functions including but not limited to; inventory control, training, rate, and extranet management, third party distribution and achieving monthly targets. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
Key Performance Areas:
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
- Conducting Daily Reservations Sales Activities
- Responds to incoming reservations sales opportunities for the property that are outside parameters of the business.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Providing Exceptional Customer Service
- Identifies new reservations sales business to achieve personal and property revenue goals.
- Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply, and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
QUALIFICATIONS & EXPERIENCE:
- Hospitality and Tourism Diploma or Degree.
- 2 years’ experience in the sales and marketing, guest services, front desk, or related professional area.
- Experience preferably in an international four- and five-star hotel.
- Computer literate with effective communication skills, both verbal and written in English.
- Fully literate on Opera PMS
COMPETENCIES REQUIRED
- O&L Breakthrough Behaviors.
- Technical/professional expertise.
- Negotiation skills.
- Attention to detail.
- Planning and organizing.
- Numerical Acumen.
Closing Date: 26 July 2023
The company ONLY accept application via their career portal. Interested candidates can apply via the link below:
APPLY FOR THIS JOB
To implement and maintain new-to-world offerings that stay at the leading edge of the international Spa industry and attain the desired business results. Manage the Spa operations by driving the staff to perform at breakthrough levels.
QUALIFICATIONS & EXPERIENCE:
- Minimum of a National Diploma in ITEC or CIDESCO
- Diploma in Somatology, Cosmetology or Aesthetician
- Minimum 5 years’ experience in a 4- or 5-star hotel Spa management position
- Spa Operational Systems Knowledge
- Wellness & Fitness knowledge
- Formal spa training facilitation experience
- Multi-cultural work experience
- Resort or Small Business Management.
KEY ACCOUNTABILITIES:
- Oversee the operation of the Spa to ensure achievements of sales goals, business objectives and Spa profitability.
- Order Spa equipment/ensuring its proper functioning.
- Recording daily cash flow.
- Drive promotions and new innovations.
- Maintain relationship with suppliers and trainers.
- Promote and sell the services of the SPA and maximise the potential of all sales.
- Assist with therapist duties and coverage when operationally required, to ensure revenue targets and guest requests are met.
- Prepare business focus reports on number of clients expected and expected revenue daily.
- Prepare monthly reports not limited to age analysis, sales mix analysis, voucher liability & commissions.
- Execute the O&L Leisure Customer Experience Journey by ensuring that every touchpoint across the customer experience journey is engaging, efficient and effective.
- Establish the Spa’s financial operational plan for the year in liaison with the Rooms Division Manager.
- Conduct daily hygiene walkabouts, complete the required checklists, enforce the correct cleaning standards, Health & Safety standards, and operating equipment.
COMPETENCIES REQUIRED:
- Strong Communication Skills within the team and guest Edge
- Innovative and Creativity skills in Spa menu and new treatment suggestion
- Attention for detail on SPA offerings (treatments and product)
- Knowledge of all SPA procedures
- O&L Breakthrough Behaviours
CLOSING DATE: 07 July 2023
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LOCATION: Midgard Lodge
GRADE: C2
POSITIONS AVAILABLE: 2
PURPOSE OF THE POSITION:
To provide all guests with unforgettable, unique experiences prior to arrival and throughout their stay, while maximizing room revenue and occupancy aligned to the O&L Leisure Customer Experience Journey.
QUALIFICATIONS & EXPERIENCES
- Diploma in Tourism and Hospitality Management.
- Minimum 3 years’ experience in guest relations/customer service or similar environment.
- Knowledge of OPERA
- Computer literate (MS Office & Systems)
KEY ACCOUNTABILITIES
- Welcome customers/guest and monitor the overall experience to ensure the service offered create unforgettable, unique experience.
- Provide guests with quality service by monitoring staff assignments and responsiveness and seeking opportunities to communicate with guests to personalize the service.
- Handle all guest complaints in a courteous and professional manner and provide feedback to the guest.
- Coordinate all MICE (Meeting, Incentives, Conferences, Exhibitions) requirements between reservation/sales, the Lodge, and the client.
- Create and maintain extraordinary Food & Beverage relations on every level ensuring exceptional guest experiences
- Compile all relevant reports and feedback on all applicable aspects and relevant departments.
- Encourage guests to book the lodge activities and meals through upselling.
- Articulate and maintain developed standards, product knowledge and grooming.
- Constantly monitor and check the quality-of-service delivery towards the guests and making sure the processes are speaking to the brand and the provided quality guideline.
- Monitor the appearance, standards, and performance of the Front Office team and Food & Beverage team.
- Live the breakthrough behaviours, values, and culture
- Conduct daily hygiene walkabouts, complete the required checklists, enforce the correct cleaning standards, Health & Safety standards, and operating equipment.
- Report and where possible handle cases of accident, fire, theft, loss, damage, or contravention of regulations.
- Attend meetings and training courses, workshops or seminars as required.
- Relief and assist in all areas during periods of absence or crisis.
- Maintain Company standards and ensure that policies and procedures are adhered to.
- Willing to work shifts, weekends and Public Holidays as dictated by business volumes.
SKILLS REQUIRED
- Be Authentic
- Live the Values
- Cause Alignment
- Take Bold Stands
- Lead Growth
- Deliver Extraordinary Results
- Inspire Innovation
CLOSING DATE: 12 July 2023
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PURPOSE OF THE POSITION: :
Represents the hotel to the guest throughout all stages of the guest’s stay. Determinates a guest’s reservation status and identifies how long the guest will stay. Helps guests’ complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
Key Performance Areas:
- Must be sales minded. Presents options and alternatives to guests and help in making choices.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Uses proper telephone etiquette.
- Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, foreign currency exchange etc.
- Maintains the cleanliness and neatness of the front desk area.
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
QUALIFICATIONS & EXPERIENCE:
- Grade 12
- 2 years’ experience in a similar position
- Diploma in Hospitality
- Previous experience within a 4* or 5*Hotel and Restaurant practice.
- Computer Literacy: MS Office, MICROS, PMS system (Opera) Materials Control.
COMPETENCIES REQUIRED
- Lives the O&L Values
- Leads Growth
- Takes Bold Stands
- Causes Alignment
- Being Authentic
- Inspires Innovation
- Deliver Extraordinary results
Closing Date: 1 July 2023
The company ONLY accept application via their career portal. Interested candidates can apply via the link below:
APPLY NOW>>
PURPOSE OF THE JOB:
To provide all guest with unforgettable, unique experiences prior to arrival and throughout their stay, while maximizing room revenue and occupancy aligned to the O&L Leisure Customer Experience Journey.
KEY ACCOUNTABILITIES:
- Welcome customers/guest and monitor the overall experience to ensure the service offered create unforgettable, unique experience.
- Provide guests with quality service by monitoring staff assignments and responsiveness and seeking opportunities to communicate with guests to personalize the service.
- Handle all guest complaints in a courteous and professional manner and provide feedback to the guest.
- Coordinate all MICE (Meeting, Incentives, Conferences, Exhibitions) requirements between reservation/sales, the Lodge, and the client.
- Create and maintain extraordinary Food & Beverage relations on every level ensuring exceptional guest experiences.
- Compile all relevant reports and feedback on all applicable aspects and relevant departments.
- Encourage guests to book the lodge activities and meals through upselling.
- Articulate and maintain developed standards, product knowledge and grooming.
- Constantly monitor and check the quality-of-service delivery towards the guests and making sure the processes are speaking to the brand and the provided quality guideline.
- Monitor the appearance, standards, and performance of the Front Office team and Food & Beverage team
- Live the breakthrough behaviours, values, and culture.
- Conduct daily hygiene walkabouts, complete the required checklists, enforce the correct cleaning standards, Health & Safety standards, and operating equipment.
- Report and where possible handle cases of accident, fire, theft, loss, damage, or contravention of regulations.
- Attend meetings and training courses, workshops or seminars as required.
- Relief and assist in all areas during periods of absence or crisis.
- Maintain Company standards and ensure that policies and procedures are adhered to.
- Willing to work shifts, weekends and Public Holidays as dictated by business volumes.
Experience and Qualifications:
- Diploma in Tourism and Hospitality management.
- Minimum 3 years’ experience in guest relations/customer service or similar environment.
- Knowledge of OPERA
- Computer literate (MS Office & Systems)
Closing Date: 23 June 2023
The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:
APPLY NOW>>
LOCATION: MIDGARD LODGE
POSITIONS AVAILABLE: 1
PURPOSE OF THE POSITION:
The purpose of the position is to maintain the kitchen and surrounding areas in a clean and sanitary manner by following the cleaning schedules and adhering to the Health & Hygiene Regulations and company policy and procedures.
QUALIFICATIONS & EXPERIENCES:
- Grade 12
- 1 year experience in a fast-moving restaurant
KEY ACCOUNTABILITIES:
- Cleans floors, walls, ceilings, doors, vents, windows, cooking equipment, dishes, cutlery, crockery, and glassware in accordance with instructions.
- Maintains the cleanliness of the dish and pot wash areas.
- Removes refuse bins, empties, washes and replaces them in kitchen areas as required.
- Ensures that waste is sorted, and waste area and bins are cleaned on a daily basis.
- Clean all kitchen equipment and be able to light heavy equipment.
- Practices the highest possible standard of hygiene.
- Fills soap and chemical dispensers in all Food and Beverage areas.
COMPETENCIES REQUIRED
- Lives the O&L Values
- Leads Growth
- Takes Bold Stands
- Causes Alignment
- Being Authentic
- Inspires Innovation
- Deliver Extraordinary results.
Closing Date: 19 June 2023
Job Segment: Kitchen, Hospitality
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PURPOSE OF THE POSITION: :
The incumbent in this position is responsible for the food production and efficient management of the Brewer & Butcher Kitchen and is responsible for the food that comes out of the kitchen, from conception to execution. This position is responsible for controlling and directing the food preparation process as well as constructing menus with new or existing culinary creations ensuring the variety and quality of the servings.
Key Performance Areas:
- Day to day management of the Kitchen operation
- Menu, Recipe, and food design
- Food financial/procurement management of the department
- Ensure guest satisfaction through continually driving excellence in the preparation and presentation of dishes
- Guest Engagement/interaction to ensure all expectations are met or exceeded
- Proactively communicating market trends and possible changes in guest preferences and expectations on F&B offering to management
- Share responsibility for all O & Leisure Policies regarding the audit requirements
- Contributes to Revenue Control by sharing responsibility for the restaurant’s financial performance and long-term sustainability.
- Ensure Meat and Beer brand and quality standards are met at all times
- Excellent people development and management skills
- Ensure Health and Safety standards are always applied in the kitchen
QUALIFICATIONS & EXPERIENCE:
- Diploma: Culinary Arts\Professional Cookery
- HACCP Trained
- Minimum 5 years’ experience as a Head Chef in a 4/5-star hotel and restaurant operations, international experience is essential
- Knowledge of meat & beer pairing
COMPETENCIES REQUIRED
- Lives the O&L Values
- Leads Growth
- Takes Bold Stands
- Causes Alignment
- Being Authentic
- Inspires Innovation
- Deliver Extraordinary results
Closing Date: 05 May 2023
The company ONLY accept application via their career portal. Interested candidates can apply via the link below: