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Workshop Foreman at AFRICA PERSONNEL SERVICES

Posted by | February 5, 2024 | Uncategorized

Published: February 5, 2024
Location: Windhoek, Namibia
Category: Automotive
Job Type: Full Time
For more information please dial +264 83 337 4630 and ask for recruiter:
Fadielah Beukes

DESCRIPTION

The Workshop Foreman plays a pivotal role in supporting the Dealer Director and Service Advisor in orchestrating and executing workshop production. They lead multidisciplinary teams to ensure timely service delivery while upholding safety and quality standards.

  • Collaborate with the Service Advisor to plan work orders effectively.
  • Monitor workflow in real-time and make necessary adjustments to meet customer and safety requirements.
  • Lead the workshop by prioritizing tasks and allocating them based on team members’ skills and workshop capacity.
  • Ensure adherence to workshop policies and procedures.
  • Provide clear instructions and guidance to technicians to optimize their performance.
  • Maintain workshop cleanliness and orderliness.
  • Proactively identify areas for improvement and encourage a culture of continuous improvement.
  • Conduct test drives when necessary.

Workshop Communication:

  • Facilitate effective communication with the Service Advisor, customers, and other departments to ensure seamless workflow.
  • Coordinate with other departments to address issues impacting workshop operations.
  • Participate actively in pulse meetings to stay informed and contribute to decision-making processes.

Workshop Planning:

  • Establish routines for identifying and addressing deviations promptly.
  • Ensure the availability of resources necessary to complete planned work and meet customer expectations.
  • Set routines to maintain the workshop’s infrastructure, including tools and equipment.
  • Conduct daily planning and follow-up meetings to allocate resources and tasks efficiently.
  • Propose initiatives for improving workshop operations and service offerings.

General Knowledge and Skills:

  • Coaching: Support team members in developing their skills and accomplishing tasks effectively.
  • Products and Services: Stay updated on Scania’s products and services to provide informed support.
  • Repair and Maintenance: Demonstrate proficiency in Scania’s repair and maintenance concepts and techniques.

SHE:

  • Uphold safety and health regulations to create a safe work environment.
  • Using Information Technology: Utilize software and technology to enhance work efficiency.

Personal Competencies:

  • Communication: Listen attentively and communicate openly and respectfully with various stakeholders.
  • Customer Focus: Ensure service excellence and satisfaction for internal and external customers.

Ensuring Accountability:

  • Hold oneself and others accountable for high standards of performance.
  • Planning and Organizing: Effectively plan and allocate resources to achieve organizational goals.
  • Problem Solving: Identify and address problems efficiently to ensure smooth operations.
  • Result-Oriented: Demonstrate initiative and determination to achieve desired outcomes.
  • Interfaces: Customers, Service salesperson, Warranty department, Finance, Sales back-office, Body-builders

Applicable Processes, Standards, and Guidelines:

  • Complying with safety regulations
  • Complying with service standards

REQUIREMENTS

  • Grade 12 (Passed)
  • Leadership education or experience
  • Previous experience in the automotive industry/workshop environment

Other Requirements:

  • Valid driver’s license (Note: Certain test drives may require specific licenses).

 

Closing date: 19 February 2024

 

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Team lead : Corporate Communications & Brand Management at AFRICA PERSONNEL SERVICES

Posted by | February 5, 2024 | Uncategorized

Published: February 4, 2024
Location: Windhoek, Namibia
Category: Finance
Job Type: Full Time
For more information please dial +264 83 337 4630 and ask for recruiter:
Fadielah Beukes

DESCRIPTION

Are you a strategic thinker with a passion for shaping brand narratives and driving effective communications strategies? Our Client is seeking for a dynamic individual to join their team as a Team Lead in Corporate Communications & Brand Management. In this role, you will play a pivotal role in establishing and implementing comprehensive strategies for internal and external communications, branding, and image management in Namibia.

Responsibilities:

Brand & Communications:

  • Ensure timely and effective response to stakeholder concerns and needs.
  • Strategically reduce breached cases in audit/spot checks to uphold brand integrity.
  • Maintain a zero-tolerance approach towards activities or materials that could erode the brand image.
  • Drive increased awareness and adoption of brand values, culture, and positioning through insightful survey reports.
  • Monitor and analyze key performance indicators (KPIs) including ROI, NPS, Average Sentiment Score, Share of Voice (SOV), Share of Mind (SOM), Strong Brand Valuation, and Global Brand Ranking.

Digital:

  • Monitor and manage net sentiment rating and the balance of positive vs. negative news stories.
  • Track the frequency of Twitter trends and effectively manage crisis turnaround time.
  • Analyze website metrics such as monthly visits, bounce rate, time on page, referrals, search engine ranking, Google My Business ratings, and engagement.
  • Evaluate digital performance metrics including reach, impression, shares, retweets, likes, views, engagement rates, and conversion metrics.

PR:

  • Foster effective communication with media stakeholders.
  • Lead conflict management and crisis resolution efforts.
  • Secure media recognitions and awards to enhance brand reputation.
  • Ensure quality and accuracy of media reports across various platforms.
  • Drive efficiency in media spend by reducing marketing communication’s cost-to-customer ratio.
  • Achieve and maintain a net positive sentiment in press coverage.

Other Responsibilities:

  • Provide oversight for sustainability and corporate social responsibility (CSR) programs and activities.
  • Manage the corporate communications and branding budget effectively.
  • Track brand/perception indicators against group goals and objectives.
  • Perform additional duties as assigned by the Country Managing Director.

Corporate Brand Equity:

  • Ensure accuracy of internal and external communications.
  • Maintain high quality of external publications.
  • Ensure timely dissemination of information and reports.
  • Efficiently implement approved programs and plans within designated time frames.
  • Ensure compliance of agencies/adverts with Company standards and specifications.

Required Knowledge, Skills, and Abilities:

  • Excellent writing and communication skills.
  • Proficiency in computer applications.
  • Expertise in communications, branding, marketing, and advertising.
  • Experience in policy development and implementation.
  • Knowledge of regulatory guidelines and industry trends in marketing and financial services.

Supervisory Skills:

  • Effective stakeholder management.
  • Strong team building and conflict resolution skills.
  • Exceptional organization and coordination abilities.
  • General managerial and administrative proficiency.

Generic Skills:

  • Strategic focus and vision.
  • Integrity and discretion in decision-making.
  • Proactive and entrepreneurial mindset.
  • Analytical skills and problem-solving abilities.
  • Resilience, tenacity, and integrity.
  • Excellent interpersonal and communication skills (both oral and written).

REQUIREMENTS

Qualification:

  • A first degree and membership of a recognised Marketing institute.

Minimum Experience:

  • Minimum of 5 years of relevant experience in marketing and communications.
  • Experience in Marketing/Branding/Public Relations functions is advantageous.
  • At least 4 years of experience at the senior management level.

If you possess these qualifications and are ready to drive our corporate communications and brand management efforts forward, we invite you to apply for this rewarding opportunity!

 

Closing date: 16 February 2024

 

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Comments Off on Support Specialist at AFRICA PERSONNEL SERVICES

Support Specialist at AFRICA PERSONNEL SERVICES

Posted by | February 5, 2024 | Uncategorized

Published: February 5, 2024
Location: Windhoek, Namibia
Category: Service
Job Type: Full Time
For more information please dial +264 83 337 4630 and ask for recruiter:
Fadielah Beukes

DESCRIPTION

Our client is actively looking for a Support Specialist to join their team. As part of this role, you will be pivotal in engaging with customers, delivering essential technical and product support for our company, and efficiently resolving issues. As a third-level support expert, you will specialize in all solution suites, ensuring precise and courteous support for our esteemed clients.

Responsibilities:

  • Provide third-level technical and product support for all solution suites on clients’ production environments, in line with Service Level Agreements.
  • Engage with customers daily to address support requests and maintain professional relationships.
  • Capture and process statistics related to support activities.
  • Conduct system health checks and escalate issues as needed for resolution.
  • Write incident reports and maintain a comprehensive knowledge base.
  • Stay updated on software updates, changes, and releases.
  • Become proficient in commissioning and upgrade principles.
  • Utilize incident tracking systems effectively.
  • Provide after-hours client support when required
  • Average response time to client enquiries and support requests.
  • Client satisfaction rating for support provided.
  • Number of client queries resolved within SLA timeframe.
  • Number of incidents captured, processed, and resolved within defined SLA.
  • Timeliness of incident escalation and follow-up.
  • Frequency and effectiveness of system health checks.
  • Percentage of system uptime and availability.
  • Number of proactive measures taken to prevent system failures or performance issues.
  • Maintenance and use of a comprehensive knowledge base.
  • Number of documented solutions and troubleshooting techniques added to the knowledge base.
  • Timely implementation of software updates, changes, and releases.
  • Adherence to commissioning and upgrade principles.
  • Feedback from clients on the effectiveness and impact of software updates.
  • Effective use of incident tracking systems.
  • Adherence to the Support Process.
  • Availability and responsiveness for after-hours customer support.

REQUIREMENTS

  • Grade 12 (Passed)
  • 3/4 years of relevant experience
  • Proven experience working with different software systems
  • Strong knowledge of accounting and banking principles

 

Closing date: 19 February 2024

 

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Comments Off on Merchandising Admin Support at AFRICA PERSONNEL SERVICES

Merchandising Admin Support at AFRICA PERSONNEL SERVICES

Posted by | February 5, 2024 | Uncategorized

Published: February 4, 2024
Location: Windhoek, Namibia
Category: Operations/Client Services
Job Type: Full Time
For more information please dial +264 83 337 4630 and ask for recruiter:
Fadielah Beukes

DESCRIPTION

Job Opportunity: Merchandising Administration Support

Are you detail-oriented, organized, and passionate about supporting merchandising operations? We are seeking a dedicated individual to join our team as a Merchandising Administration Support. In this role, you will play a crucial part in ensuring the smooth execution of our merchandising activities across Namibia.

Responsibilities:

  • Accurately capture monthly hours of merchandisers using our designated template.
  • Review and validate merchandising hours submitted by branches throughout Namibia.
  • Monitor and ensure timely submission of merchandising timesheets.
  • Collaborate with wage offices and branches nationwide for prompt submission of merchandisers’ hours.
  • Utilize data analysis tools and software to evaluate product performance, sales trends, and inventory turnover.
  • Generate insightful reports on key merchandising metrics.
  • Troubleshoot and resolve any system-related issues affecting merchandising operations.
  • Ensure adherence to company policies, industry regulations, and ethical standards in all merchandising activities.
  • Work closely with the team to plan and fulfill replenishment orders based on demand forecasts.
  • Process weekly taxi fares and airtime/credit for merchandisers using the APSUAT system.
  • Ensure completion of Mac Mobile reports by merchandisers.
  • Address merchandising queries and undertake various administrative functions.
  • Analyze and review external clients’ templates for invoicing purposes.
  • Calculate IRED using Excel templates.

REQUIREMENTS

Required Skills:

  • Grade 12 (Passed)
  • Proficiency in Microsoft Office applications including Excel, PowerPoint, Outlook, and Teams.
  • Self-motivated with strong organizational skills.
  • Excellent financial management abilities.
  • Demonstrated leadership skills.
  • Ability to thrive in a fast-paced environment.
  • Effective team management capabilities.
  • Familiarity with the geographical layout of Windhoek and Namibia.
  • Commitment to ethical conduct.

If you possess these qualifications and are eager to contribute to our dynamic team, we encourage you to apply for this exciting opportunity!

 

Closing date: 9 February 2024

 

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Posted by | May 27, 2022 | Uncategorized

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