Guest Relations Officer at O&L Leisure (Pty) Ltd

Posted by | July 18, 2023 | Hospitality Jobs

PURPOSE OF THE POSITION:

To drive the anticipatory and seamless VIP/Repeat/All Guest Journey from point of reservation confirmation to the stay experience and all the way to departure.

 

Key Performance Areas:

  • Welcome customers/guest and monitor the overall experience to ensure the service offered create unforgettable, unique experience.
  • Operate inimitable Customer Experience and Quality Assurance Initiatives.
  • Provide guests with quality service by monitoring staff assignments and responsiveness and seeking opportunities to communicate with guests to personalize the service.
  • Provide personalized guest service based on preferences and ensures an ever-lasting bonding is created with guests.
  • Maintain the TLV (Temperature, lights, and Volume) to ensure guest experiences of luxury standards.
  • Coordinate with the Guest Experience Host on food and beverage services activities where required.
  • Accompany VVIP/VIP groups to excursions when requested.
  • Encourage guests to book the hotel activities and meals through upselling.
  • Provide the front office team with the necessary tools and information for upselling purposes.
  • Prepare a guest feedback report for all room feedback cards per department and share with management.
  • Arrange and do curtesy calls to guests in house and arrivals and record in a curtesy call log sheet.

QUALIFICATIONS & EXPERIENCE:

  • Diploma in Hospitality management
  • Minimum 2 years’ experience in guest relations/customer service or similar environment.
  • Knowledge of OPERA.
  • Excellent knowledge of local attractions and establishments.
  • Polite, friendly, and self-assured attitude.
  • Skills in multitasking and good time-management.
  • Restaurant experience will be an added advantage.

COMPETENCIES REQUIRED

  • Lives the O&L Value
  • Leads Growth
  • Takes Bold Stands
  • Causes Alignment
  • Being Authentic
  • Inspires Innovation
  • Deliver Extraordinary results.

Closing Date: 26 July 2023

The company ONLY accept application via their career portal. Interested candidates can apply via the link below:

APPLY FOR THIS JOB

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