Home Jobs in Namibia - January 2025 Administration Jobs Head: Integrated Sales (MT5) – Bancassurance at the Bank of Windhoek

Head: Integrated Sales (MT5) – Bancassurance at the Bank of Windhoek

Position summary

Industry: Banking

Job category: Banking, Finance, Insurance. Stockbroking

Location: Windhoek

Contract: Permanent

Remuneration: Market related

EE position: No

Introduction

The primary purpose of the role is to provide input to the strategic direction and formulation of the Bank’s growth strategy across all segments of the bank; and embed integrated sales initiatives across all regions that would grow and maximise non-interest income per segment as a significant contributor to the Bank’s growth and profitability. Responsible for the implementation and execution of the Bank’s Ecosystem growth philosophy through an Integrated Sales approach across Corporate & Institutional Banking and Business Banking clients; and craft region-based acquisition strategies that would unlock opportunities and drive customer retention, customer portfolio expansion and new-to-bank customer growth.

Job description

KPA (KEY PERFORMANCE AREAS)

A) Growth and Customer Focus

Provide key inputs to the organisation’s Growth Strategy across all segments, by considering region-based customer insights, industry trends, global best practice, competitor positioning etc.
Establish and set relevant Growth KPIs for all integrated sales activities.
Formulate Ecosystem Growth strategy action plans and support business to embed a sales culture through an integrated sales approach to achieve KPIs.
Formulate a Workplacebanking offer tailored as an employee value proposition & retention strategy for Corporates.
Implement and maintain sales productivity benchmarks and effective sales and growth metrics reporting mechanisms to track & manage growth initiatives.
Establish an outbound e-Sales revenue growth stream that cross-sells, up-sells, migrates and embeds an onboarding strategy for personal clients; and through that introduce an enhanced Ecosystem customer onboarding experience & client retention strategy.
Provide insights and support the development of appropriate Customer Value Propositions and Products for the different segments.
Oversee and streamline the customer onboarding process, reducing friction and enhancing the client experience.
Ensure a smooth transition from onboarding to relationship management, reinforcing customer satisfaction and retention.
Implement feedback mechanisms to continuously improve the onboarding experience and address client needs effectively.
Craft and embed an onboarding journey for all Group Schemes acquired through Workplace Banking.

B) Collaborations

Collaborate with RBS and support the Regional & Branch managers to drive non-interest revenue growth through use of an Experiential Marketing Sales strategy to promote the bank’s financial solutions.
Collaborate with Business to craft and embed an e-Money acquisition and growth strategy to promote e-money product awareness for Business and Personal clients and drive transactability growth through Integrated sales and Bank days.
Collaborate with MCCS and craft marketing campaigns, sales activation initiatives that would create and/or increase awareness and transactability.
Collaborate with Capricorn Group affiliated Stakeholders and other Key External Stakeholders to drive commission growth through marketing and cross-selling of bancassurance products and fiduciary services offering.
Collaborate with Specialist Finance branches to drive Advances growth through Group Schemes and the Networking acquisition strategy.
Collaborate with CIB to drive client growth through corporate clients and inturn realise and increase the corporate client’s non-interest revenue growth through the “Deliver-the-Firm” growth strategy.
Collaborate with Segment owners to drive delivery of business case targets as part of the commercialisation of products and services, through Integrated Sales and Employee Banking Solution acquisition strategies.
Collaborate with Business to develop tailor-made acquisition strategies for Corporates, Commercial, SME, Personal and High Networth clients.
Responsible, in conjunction with the Human Capital Department, for creation and adoption of the Bank’s Sales Incentive, Leads and Referrals model.
Collaborate with Product, Marketing, Risk, and Compliance to align sales, tele-sales, migration and onboarding efforts with regulatory requirements.
Coordinate with other business units to create integrated solutions that meet corporate client needs, supporting onboarding and cross-selling.
Work closely with product development to tailor offerings and onboard processes based on market and client demands.

C) Business insights, Analytics and Marketing

Conduct market analysis to stay informed of industry trends, competitor activities, and regulatory updates.
Identify new markets and channels to expand the bank’s reach and capture additional revenue.
Responsible for driving data driven growth initiatives.
Identify cross-sell, up-sell, migration and client retention strategies using the main source of sales data, analytics and insight generated.
Identify relevant financial and non-financial data sources to provide business insights to achieve the Strategic growth objectives.
Responsible for the analysis of financial and non-financial data, specifically focussing on product, channel and customer data, on an ongoing basis to identify opportunities to achieve growth targets and optimise profitability.
Provide insights to and develop action plans for the sales organisation resulting from analytics performed.

D) Financial Management and Reporting

Responsible for monthly and adhoc reporting of Ecosystem-led growth initiatives and Sales & Bancassurance departmental reporting:

1) Financial performance – Integrated Sales Initiatives, Knowledge Based Income, Market Share, Segment growth, Cross-sell ration.

2) Actual performance against targeted sales metrics.

Monitor and manage sales/growth performance.
Collaborate with Finance and Business during the budgeting process with regards to Customer, Balance Sheet, Net interest income and Non-interest revenue growth, including sales target and metrics setting to achieve the budget.
Monitor financial performance, take corrective action as necessary to stay on budget.
Develop and track performance metrics for sales, tele-sales, and onboarding, identifying areas for improvement.

E) People Management & Client Relationship

Provide leadership to the entire team, defining objectives to be achieved by the function and ensuring effective execution of the duties of the function.
Effectively delegate authority and responsibility in line with business objectives to ensure empowerment, motivation and effectiveness of immediate subordinates.
Manage performance of subordinates ensuring agreement of annual goals, measuring performance against agreed goals and dealing with non-performance accordingly and in line with the organisation’s policies.
Manage the recruitment, development, training and selection of subordinates to ensure adequate succession planning as well as compliance with labour legislation, policies, procedures, rules and regulations.
Ensure that the working environment contributes to improving staff morale and increasing productivity.
Build and maintain strong relationships with key clients, focusing on high levels of satisfaction and loyalty.
Act as a senior contact for high-value clients, resolving issues and identifying business expansion opportunities.
Use client feedback to refine strategies, improve service delivery, and drive satisfaction.

F) Strategic Leadership and Digital & Innovation Focus

Form part of the Department’s ManCo Team that provides guidance, support coaching, mentorship, training and/or leadership to Key Stakeholders and adopts an acting role for the Executive Sales & Bancassurance and/or other divisions within the Sales & Bancassurance department when required.
Develop and implement a comprehensive sales strategy to achieve the bank’s revenue targets, integrating telesales and onboarding processes.
Oversee planning across multiple products, including loans, deposits, payments, and digital banking, ensuring alignment across sales channels.
Set and communicate measurable Ecosystem-Led goals for the sales teams, ensuring alignment with bank objectives.
Drive digital adoption within sales, telesales, and onboarding to improve efficiency and the client experience.
Innovate within sales processes, leveraging data-driven decision-making and automation to enhance customer service and team productivity.

Competency Profile:

• Executing and implementing strategies to deliver results.
• Knowledge of compliance and risk management principles; ability to adapt to a fast-paced and changing environment.
• Analysing and Interpreting Data.
• Strong Financial Skills.
• Reporting, Presenting and Communicating Information.
• Formulating Strategies and Concepts.
• Excellent leadership, communication, and relationship management abilities.
• Entepreneural & Strategic thinker with experience in data-driven decision-making, digital solutions, and client service.

Minimum requirements

Qualification

Bachelor’s Degree in Commerce or related field
A Marketing qualification will be an added advantage

Experience

5 years senior management position in business
5 years in a sales leadership role with an experience in distribution growth will be an added advantage
Demonstrate a proven track record in achieving sales targets, customer satisfaction targets and delivering growth through strategic alliances and region-based sales strategies
Financial Management and data analytics to unlock growth opportunities.
Clear criminal and credit record
Must have a valid Driver’s Licence and have access to transport (personal/public)
Ability to work Flexible hours and travel across all regions.

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