29 Jan 2024

Full Time Branch Administrator (RB7) – Bank Windhoek

BANK WINDHOEK – Posted by o4na@ Windhoek

Job Description

– Capricorn Branch


Responsible for effective management of operational services in the branch.


Key Performance Areas (KPAs):

Routine Administration:

  • Cash control
  • Reconciliations (trial balance)
  • Checking and control daily activities in compliance with The Banks operational manuals and circulars.
  • Responsible for employee record keeping in the Branch
  • Data quality
  • Open and close of Branch

Service Delivery

  • Attend and resolve customer queries and complaints timeously
  • Queue management
  • Signagealuation of customer feedback and developing customer experience improvementmendations.
  • Customer service effecientcy. Resource planning for peak times.
  • Staff planning management.
  • Resource optimisation

Operational Risk Management

  • Control of inventory and stationary
  • Management and controlling of ATMs
  • AML reporting (EDD, FIA, FATCA)
  • Equipment (Fire, Laptops, Tablets etc)
  • Ensure compliance and adherence to internal controls, procedures and regulations

Sales Support

  • Maintenance of existing documentation (FIA, Account openingand data quality).
  • Checking of sales documentation and record keeping
  • Identify cross-selling opportunities and refer such opportunities to the sales department.

People Management

  • Ensure optimization of people capabilities in the branch.
  • Ensure effective implementation of performance and talent management in the branch (reinforce performance culture in the branch)
  • Staff development (training and coaching)
  • Attend to grievance and disciplinary matters in the Branch

Competencies (Essential)

  • Leading and Deciding
  • Interacting and Presenting
  • Relating and networking
  • Persuading and influencing
  • Supporting and Co-operating
  • Adhering to principles and values
  • Organising and Executing
  • Delivering results and meeting customer expectations
  • Planning and Organising
  • Adapting and Coping
  • Adapting and responding to change
  • Supporting and cooperating
  • Working with people.

Minimum requirements

  • Diploma pin Accounting / Business Management or similar with a minimum of 5 years’ experience of which 3 years should be at supervisory level
  • Knowledge of retail or commercial Banks products and services, credit principles, sales and administration.
  • Intermediate Computer Skills (Word, Excel, Outlook, PowerPoint,Teams)
  • Excellent Leadership skills
  • Excellent interpersonal relationship skills
  • Good planning an organising skills
  • Good verbal communication skills
  • Good writing skills for reporting


How to Apply

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: Bank Windhoek Career Portal  

Closing Date: 07 February 2023

Job Categories: Management Jobs. Job Types: Full Time.


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