First National Bank of Namibia (FNB)
Job Description:
To provide services through effectively handling all aspects of insurance claims for clients and liaising with insurance companies on client’s behalf
Are you someone who can:
- To ensure operational excellence through the delivery of work processes according to defined quality standards.
- To perform accurate and holistic assessment and management of insurance claims, disputes, and complaints across allocated product lines in accordance with the goals, objectives, processes, and standards.
- To provide effective, efficient, and professional service to all customers and branches, both telephonically and through written correspondence.
- Respond to all relevant incoming correspondence and queries and take ownership of queries to ensure they are resolved timeously and effectively.
- To ensure adherence to organizational best practice and legislative requirements.
- To manage customer expectations when communicating unfavorable decisions.
- To protect the interest of the insurance company when dealing with claimants.
- To conduct all the above to the required performance and quality standards in place.
You will be an ideal candidate if you:
- Have a grade 12
- Have a 1-3 years of experience in an insurance and administrative environment
You will have access to:
- Opportunities to network and collaborate
- Challenging Work
- Opportunities to innovate
We can be a match if you are:
- Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
- Curious – Believe in insight, creativity, and its power to unlock value
- Deeply Invested – Take initiative and be a leader in your own right
- Valuing differences – Be inclusive, gracious, decent, and humble
- Building Trust not Territory – Crete a culture of sharing
- Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same
The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:
Apply online via: FNB Career Portal