1 Oct 2023

Full Time Front of House Supervisor at Hartlief Continental Meat Products

Hartlief Continental Meat Products – Posted by o4na@ –  Windhoek

Job Description

Grade: C4
Department: Hilltop Deli
Line Manager: Philippus Johannes Klynsmith

 

PURPOSE OF THE POSITION:

To lead and supervise the services & team of the Deli Operations to ensure the delivery of outstanding customer experiences and the financial profitability of the business.

 

MINIMUM QUALIFICATION & EXPERIENCE REQUIREMENT:

  • A Diploma in Hospitality Management.
  • 3 years experience in Hospitality industry with 1 year supervision experience.
  • SAP knowledge and experience will an added advantage.

KEY JOB OUTPUTS:

  • Monitor the effectiveness of workflow and sequence of service during service periods and provide constant hands-on support.
  • Monitor product availability on all food and beverage menu items in conjunction with the Chef and Deli Manager
  • Monitor and check the quality-of-service delivery towards the customers constantly and ensure the processes are speaking to the brand and the provided quality guideline.
  • Monitor customer satisfaction and respond to customer feedback and complaints during service on the floor and report to the Deli Manager.
  • Advise the Deli Manager and Chef of any improvement needed concerning the Deli operation including updates to Standard Operating Procedures (SOPs) or addition/deletion of SOPs.
  • Supervise the standard of presentation and service of all food orders and ensure compliance with the plating guide.
  • Ensure that the billing procedure and payment are correct and adhered to.
  • Supervise the cash and cash-up procedures in line with policies & procedures.
  • Maintain innovation and creativity in improving the food & beverage average spend per cover.
  • Conduct hygiene walkabouts by completing the required checklists, and enforcing the correct cleaning standards, Health & Safety standards, and operating of equipment.
  • Control operational costs/expenses and identify measures to minimize costs.

How to Apply

Due Date: 13 October 2023 O&L - a Great Place to Work. Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

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Job Categories: Hospitality Jobs. Job Types: Full Time.

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