12 Jan 2024

Full Time Recoveries, Liabilities and Litigation Officer at Old Mutual Namibia

OLD MUTUAL NAMIBIA – Posted by o4na@ Windhoek

Job Description

Job Specification

  • End-to-end negotiation and settlement of claims pre-litigation.
  • Continuous engagement with brokers and clients on the status and progress of claims.
  • Processing of claims payments.
  • Quality service delivery to ensure customer satisfaction in line with quality and performance standards.
  • Build positive customer relations and solve or escalate customer queries and complaints.
  • Contribute to the service culture which builds rewarding relationships.
  • Identify and report on claims process issues to minimize fraud.
  • Collaborate and work with the Claims team to deliver required service levels.
  • Builds and maintains relationships with Brokers.
  • Accepts and lives the company values.
  • Accountable for service delivery through own efforts.
  • Makes increased contributions by broadening individual skills.
  • Adheres to service and quality standards and
  • Performs quality checks on own work.


  • Namibian citizen;
  • Grade 12, more than 25 subjects.
  • LLB Degree.
  • Legal background will be an added advantage.
  • 2 years’ experience in a claim’s environment will be an added advantage.
  • Relevant short term insurance qualification will be added advantage e.g. COP
  • Must be detail and quality orientated.
  • Computer literacy and good numeric skills are essential.
  • Excellent customer service and problem-solving skills.
  • High energy levels and team player.
  • Ability to work under pressure.
  • Ability to work independently and take initiative; and
  • Excellent communicator with a passion for customer service and relationship building

How to Apply

The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:

Apply online via: Old Mutual Career Portal  

Closing Date: 23 January 2024

Job Categories: Insurance Jobs. Job Types: Full Time.


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