Team Leader

Job Description:

To supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow

Are you someone who can:

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Engage with the customers in a professional way as specified in the service standards and ensure customers needs and expectations are understood in dealing with people processes
• Resolve all customer queries efficiently, and within agreed timelines regarding people enquiries
• Plan and develop learning schedule for both normal programmes and projects and submit learning schedule for review and approval
• Comply with governance in terms of legislative and audit requirements.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Track, control and influence activities with the specific aim to increase and improve operational efficiencies.
• Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
• Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
• Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities

You will be an ideal candidate if you:

• Bachelor of Commerce in Finance/Economics and Business Managment
• Have 4 to 5 years of experience in a similar environment
• Strong attention to detail and accuracy.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.

You will have access to:

• Opportunities to network and collaborate
• Challenging Work
• Opportunities to innovate

We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: FNB Career Portal

Closing Date: 21 May 2025