6 Apr 2024

Full Time TFTC Customer Services Agent at City of Windhoek

CITY of WINDHOEK – Posted by o4na@ –  Windhoek

Job Description

Closing Date 2024/04/12
Reference Number WIN240405-4
Job Title TFTC Customer Services Agent
Department Finance & Customer Services
Job Type Classification Temporary
Location – Town / City Windhoek
Location – Country Namibia
Job Description PURPOSE OF THE JOB

To provide customer service telephonically, emails or via other media and to ensure that customer queries are timeously attended to and resolved.
Key Performance Areas KEY PERFORMANCE AREAS:

  • Customer service support (walk in and telephone).
  • Achieve SLA and performance measures to ensure customer satisfaction with the services provided.
  • Customer service Management to ensure customer satisfaction.
  • Improve service delivery and call center efficiency in the organization.
Skills, Experience & Education REQUIREMENTS: Grade 12 or National Certificate/Diploma in Communication or Marketing with one (1) year experience in customer services (Call Centre/Front Office/Customer Accounts & Municipal Services) or related field.
General Salary: Minimum N$186,144.00 – Maximum N$ 219,048. 00 PA

Housing Allowance: N$83,760.00 – N$98,568. 00 PA

Transport Allowance: N$28,488. 00 PA

Municipal Allowance: N$21,708. 00 PA
Policy

We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.

How to Apply

Closing date: April 12, 2024  

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Job Categories: Administration Jobs and Finance Jobs. Job Types: Full Time.

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