Responsibilities:
- Responsible for execution of tactical business plans at operational level;.
- Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards;
- Ensuring of business compliance to relevant regulatory frameworks & and group policies and the reporting thereof;
- Providing support for the internal quality assessments and quarterly audits.
- Identifying ways to enhance customer experiences and ensuring operational efficiency;
- Identify continuous process enhancement through root cause problem solving and manage the analysis, design and implementation;
- Facilitating the implementation and coordinating of Business IT project initiatives;
- Provide Training on implemented Business projects/processes;
- Facilitate the implementation of new Business Product development aligned to the Business Plan and Strategy
- Responsible for the review & updating of Service Level Agreements;
- Perform User Acceptance, Staging and Production Tests in the Business systems;
- Perform Ad-hoc/Monthly/Quarterly Customer experience, Risks & Compliance, IT and Operations related reporting to the rest of the Management and Board;
- Identification, Tracking, Analyzing and Reporting Business fraud cases;
- Analysing of Data in excel and creating of Databases (Programming) for the Business;
- Conduct Market intelligence & provide recommendation to the Management;
- Maintaining and updating of the Business Complaints System, Tracking, Analysing and Reporting of Customer numbers, Customer Complaints & Compliments;
- Responsible for Business Market Conduct compliance and reporting;
- Crafting of client’s communiques as well as to the sales support team on new processes, product (s) or changing regulatory environment requirements;
- Maintaining & updating of Business Continuity Plans;
- Maintaining & updating of Unit Trust Risks & Regulatory risks database (on Cura system);
- Facilitating the preparation and the implementation of new regulatory requirements;
- Manage effective communications & engagements with Business stakeholders;
- Provide support to the Business Administration & Operations, Investment, Business Development and the Sales & Distribution Team;
- Collaborate effectively to achieve personal and business wide results; and
- Performing of Ad-hoc Activities as instructed by Management.
Experience and Qualifications:
- Namibian Citizenship;.
- Bachelor’s Degree in Investment, Economics, Finance, Commerce, Risks & Compliance Management, Project Management or Business Administration/Management is preferredr
- 5-10 years Investment/Unit Trust, Banking, Finance, Compliance, Risks & Project Management experience
- Sound business knowledge, compliance & regulatory experience is advantageous
- Computer literate
- Strong Project Management experience
- Advanced Microsoft Excel skills
- Advanced Microsoft PowerPoint skills
- Excellent numerical ability
- Strong problem-solving and excellent time management skills
- Excellent communication skills, both written & verbal
- Excellent Report writing skills
- Detail-oriented
- Ability to work under pressure while maintaining high service levels
- Ability to work independently
- Strong supervisory skills
- Strong team player
Closing Date: 14 December 2022
The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:
