Responsibilities:

• Responsible for execution of tactical business plans at operational level;.
• Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards;
• Ensuring of business compliance to relevant regulatory frameworks & and group policies and the reporting thereof;
• Providing support for the internal quality assessments and quarterly audits.
• Identifying ways to enhance customer experiences and ensuring operational efficiency;
• Identify continuous process enhancement through root cause problem solving and manage the analysis, design and implementation;
• Facilitating the implementation and coordinating of Business IT project initiatives;
• Provide Training on implemented Business projects/processes;
• Facilitate the implementation of new Business Product development aligned to the Business Plan and Strategy
• Responsible for the review & updating of Service Level Agreements;
• Perform User Acceptance, Staging and Production Tests in the Business systems;
• Perform Ad-hoc/Monthly/Quarterly Customer experience, Risks & Compliance, IT and Operations related reporting to the rest of the Management and Board;
• Identification, Tracking, Analyzing and Reporting Business fraud cases;
• Analysing of Data in excel and creating of Databases (Programming) for the Business;
• Conduct Market intelligence & provide recommendation to the Management;
• Maintaining and updating of the Business Complaints System, Tracking, Analysing and Reporting of Customer numbers, Customer Complaints & Compliments;
• Responsible for Business Market Conduct compliance and reporting;
• Crafting of client’s communiques as well as to the sales support team on new processes, product (s) or changing regulatory environment requirements;
• Maintaining & updating of Business Continuity Plans;
• Maintaining & updating of Unit Trust Risks & Regulatory risks database (on Cura system);
• Facilitating the preparation and the implementation of new regulatory requirements;
• Manage effective communications & engagements with Business stakeholders;
• Provide support to the Business Administration & Operations, Investment, Business Development and the Sales & Distribution Team;
• Collaborate effectively to achieve personal and business wide results; and
• Performing of Ad-hoc Activities as instructed by Management.

Experience and Qualifications:

• Namibian Citizenship;.
• Bachelor’s Degree in Investment, Economics, Finance, Commerce, Risks & Compliance Management, Project Management or Business Administration/Management is preferredr
• 5-10 years Investment/Unit Trust, Banking, Finance, Compliance, Risks & Project Management experience
• Sound business knowledge, compliance & regulatory experience is advantageous
• Computer literate
• Strong Project Management experience
• Advanced Microsoft Excel skills
• Advanced Microsoft PowerPoint skills
• Excellent numerical ability
• Strong problem-solving and excellent time management skills
• Excellent communication skills, both written & verbal
• Excellent Report writing skills
• Detail-oriented
• Ability to work under pressure while maintaining high service levels
• Ability to work independently
• Strong supervisory skills
• Strong team player

Closing Date: 14 December 2022

The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:

APPLY FOR THIS JOB

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Tags: Jobs in Windhoek