Responsibilities:

• Manages daily operational (client service and or administrative) delivery within specific functional area;.
• Accountable for technical decision making within a specific functional area;
• Could take accountability for the implementation of a strand of an operational project;
• Manages daily operational (client service and or administrative) delivery within specific functional area;
• Delivers maintains and enhances service / work standards and work quality within a given process;
• Develops and maintains procedural documentation;
• Ensures daily processing complies to all appropriate product and legislative rules and requirements;
• Builds and manages external relationships;
• Establishes and maintains relationships with Internal stakeholders;
• Accountable for others’ time task and output quality for periods of up to 3 months;
• Balances own priorities with directing and motivating others;
• Coaches and mentors staff;
• Creates a climate for optimal performance;
• Guides and directs staff to achieve operational excellence standards;
• Individually accountable for customer/client service delivery through efforts of others for periods of up to 3 months;
• Manages performance;
• Plans and assigns work over the applicable period;
• Responsible for day-to-day feedback and review of performance; and
• Selects potential staff to sustain customer/client service delivery.

Experience and Qualifications:

• Namibian Citizenship;
• Grade 12, with minimum of 25 points;
• Tertiary Qualification;
• Insurance Qualification: Licentiate Certificate in Insurance / Higher Certificate in Insurance Studies or similar qualification;
• Minimum of 5 years’ experience in Personal lines claims;
• Experience in interpreting and applying Personal lines Policy wording to Claims.

Closing Date: 23 February 2023

The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:

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Tags: Jobs in Windhoek