Responsibilities:
- Manages daily operational (client service and or administrative) delivery within specific functional area;.
- Accountable for technical decision making within a specific functional area;
- Could take accountability for the implementation of a strand of an operational project;
- Manages daily operational (client service and or administrative) delivery within specific functional area;
- Delivers maintains and enhances service / work standards and work quality within a given process;
- Develops and maintains procedural documentation;
- Ensures daily processing complies to all appropriate product and legislative rules and requirements;
- Builds and manages external relationships;
- Establishes and maintains relationships with Internal stakeholders;
- Accountable for others’ time task and output quality for periods of up to 3 months;
- Balances own priorities with directing and motivating others;
- Coaches and mentors staff;
- Creates a climate for optimal performance;
- Guides and directs staff to achieve operational excellence standards;
- Individually accountable for customer/client service delivery through efforts of others for periods of up to 3 months;
- Manages performance;
- Plans and assigns work over the applicable period;
- Responsible for day-to-day feedback and review of performance; and
- Selects potential staff to sustain customer/client service delivery.
Experience and Qualifications:
- Namibian Citizenship;
- Grade 12, with minimum of 25 points;
- Tertiary Qualification;
- Insurance Qualification: Licentiate Certificate in Insurance / Higher Certificate in Insurance Studies or similar qualification;
- Minimum of 5 years’ experience in Personal lines claims;
- Experience in interpreting and applying Personal lines Policy wording to Claims.
Closing Date: 23 February 2023
The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:
