Personal Lines Team Leader at OLD MUTUAL NAMIBIA

Posted by | February 15, 2023 | Insurance Jobs


  • Manages daily operational (client service and or administrative) delivery within specific functional area;.
  • Accountable for technical decision making within a specific functional area;
  • Could take accountability for the implementation of a strand of an operational project;
  • Manages daily operational (client service and or administrative) delivery within specific functional area;
  • Delivers maintains and enhances service / work standards and work quality within a given process;
  • Develops and maintains procedural documentation;
  • Ensures daily processing complies to all appropriate product and legislative rules and requirements;
  • Builds and manages external relationships;
  • Establishes and maintains relationships with Internal stakeholders;
  • Accountable for others’ time task and output quality for periods of up to 3 months;
  • Balances own priorities with directing and motivating others;
  • Coaches and mentors staff;
  • Creates a climate for optimal performance;
  • Guides and directs staff to achieve operational excellence standards;
  • Individually accountable for customer/client service delivery through efforts of others for periods of up to 3 months;
  • Manages performance;
  • Plans and assigns work over the applicable period;
  • Responsible for day-to-day feedback and review of performance; and
  • Selects potential staff to sustain customer/client service delivery.

Experience and Qualifications:

  • Namibian Citizenship;
  • Grade 12, with minimum of 25 points;
  • Tertiary Qualification;
  • Insurance Qualification: Licentiate Certificate in Insurance / Higher Certificate in Insurance Studies or similar qualification;
  • Minimum of 5 years’ experience in Personal lines claims;
  • Experience in interpreting and applying Personal lines Policy wording to Claims.

Closing Date: 23 February 2023

The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:


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