Home Hospitality Jobs Reservationist at O&L Leisure (Pty) Ltd

Reservationist at O&L Leisure (Pty) Ltd

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Location:  Mokuti Etosha Lodge, NA
Company:  O&L Leisure (Pty) Ltd
Job Grade:  C2
Travel:  No

PURPOSE OF THE POSITION:

To provide timely and professional reservations services and the execution of all related reservation functions including but not limited to; inventory control, training, rate, and extranet management, third party distribution and achieving monthly targets.

 

QUALIFICATIONS & EXPERIENCES

  • Diploma or Degree in Hospitality and Tourism
  • At least 2 years’ experience in sales and marketing, guest services, front desk, or related professional area.
  • Computer literate in Microsoft office and fully literate on Opera

 

KEY ACCOUNTABILITIES

  • Gains understanding of the property’s primary target customer and service expectations.
  • Conducting daily reservations sales activities
  • Responds to incoming reservations sales opportunities.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Executes and supports the operational aspects of business booked.
  • Actively up-sells each business opportunity to maximize revenue opportunity.
  • Achieves personal and team related revenue goals.
  • Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
  • Prepares work and maintenance orders.
  • Providing Exceptional Customer Service
  • Services our customers to grow share of the account.

 

SKILLS REQUIRED

  • Live the Values
  • Be Authentic
  • Cause Alignment
  • Take Bold Stands
  • Lead Growth
  • Deliver Extraordinary Results
  • Inspire Innovation

CLOSING DATE:  7 April 2023

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