PURPOSE OF THE POSITION:     

To lead and manage all operations in the Rooms Division and ensure the highest level of service delivery to meet guest satisfaction.

QUALIFICATIONS & EXPERIENCE:

• Degree in Hospitality Management
• 6-8 years’ experience, of which 2 years at the management level in a luxury lodge or hotel.

KEY ACCOUNTABILITIES:

• Oversee the front office, SPA, and housekeeping departments.
• Compile the rooms division’s annual budget and manage the set budget during the year.
• Champions the experiences for product and service delivery in the departments.
• Monitor Daily Tracker and implement the necessary decisions to keep the property moving forward toward the achievement of goals.
• Monitor and promote room rates, specials, and promotions at the residence.
• Prepare monthly financial review reports within the department on revenue generation, forecasting and complaints from guests and identify areas for improvement.
• Manage and control all department equipment and report malfunctions.
• Oversee night audit procedures and controls.
• Compile loss prevention policies and procedures.
• Assists in ensuring the property’s crisis management plan are followed as applicable.
• Reviews the Labor cost reports and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

COMPETENCIES REQUIRED

• Lives the O&L Values
• Leads Growth
• Takes Bold Stands
• Causes Alignment
• Being Authentic
• Inspires Innovation
• Deliver Extraordinary results

CLOSING DATE: 22 FEBRUARY 2023