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Service Host at First National Bank of Namibia
purpose:
To create a welcoming atmosphere for customers, advice on products and services and to ensure that all service points are manned
Responsibilities:
- Contribute to cost efficiencies through responsible utilisation of work-related resources
- Participate in planned activities that are appropriate for own development
- Engage with the customers in a professional way as specified in the service standards upon entering the branch and during their waiting time
- Build the brand through providing professional customer service within the branch and upholding the image of the branch
- Report on transactional and process activities within set guidelines to provide timely information for decision making
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
- Deliver customer service through adherence to quality service standards
Experience and Qualifications:
- Minimum Qualification – Grade 12
- Preferred Qualification – Relevant Certificate or Diploma
- Experience – 1 to 3 years experience in a similar environment
Closing Date: 16 July 2023
The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:
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