Guest Relations Agent (Chobe Water Villas) – O&L LEISURE (PTY) LTD

PURPOSE OF THE POSITION:  

 To provide exceptional guest experience, manage check-in and check-out processes, and perform night audit functions to guarantee accurate financial transactions in accordance with established procedures.

 

QUALIFICATIONS & EXPERIENCES:

• Grade 12 certificate.
• Certificate in Hospitality & Tourism, Business Administration, or Accounting.
• Minimum of 3 years’ experience in front desk, reception, night audit, or guest service role within the hospitality industry.
• Experience in room revenue control, cash handling, accounting procedures, and general administration.
• Computer literate (MS Office & operational systems).
• Knowledge of Opera and MICROS systems (advantageous).
• Multilingual (German, French, Portuguese, etc.) is an added advantage.

 

KEY ACCOUNTABILITIES:

• Welcome guests and manage check-in/check-out processes while providing exceptional service throughout their stay.
• Handle guest requests, complaints, and special requirements in a courteous and professional manner.
• Verify reservations, allocate rooms, and coordinate with housekeeping and other departments to ensure smooth arrivals and departures.
• Maintain accurate billing by processing payments, posting charges, verifying folios, and managing credit and voucher transactions.
• Perform daily night audit duties, balance ledgers, and compile financial and occupancy reports.
• Monitor security systems during night shifts and respond to emergency situations appropriately.
• Support the reservations process by handling pre-registrations, room blocking, and communicating guest details to relevant departments.
• Promote lodge facilities, dining options, and experiences to enhance guest satisfaction and drive upselling.
• Ensure compliance with HACCP, safety, and hygiene standards, and participate in identifying and reporting potential hazards.
• Maintain the cleanliness and organization of the front desk area and ensure the equipment is in good working condition.

 

SKILLS REQUIRED: 

• Be Authentic
• Live the Values
• Cause Alignment
• Take Bold Stands
• Lead Growth
• Deliver Extraordinary Results
• Inspire Innovation

 

Closing date: 13 August 2025

 

APPLY NOW