First National Bank of Namibia (FNB)

To provide services through effectively handling all aspects of insurance claims for clients and liaising with insurance companies on client’s behalf

To ensure operational excellence through the delivery of work processes according to defined quality standards.
To perform accurate and holistic assessment and management of insurance claims, disputes, and complaints across allocated product lines in accordance with the goals, objectives, processes, and standards.
To provide effective, efficient, and professional service to all customers and branches, both telephonically and through written correspondence.
Respond to all relevant incoming correspondence and queries and take ownership of queries to ensure they are resolved timeously and effectively.
To ensure adherence to organizational best practice and legislative requirements.
To manage customer expectations when communicating unfavorable decisions.
To protect the interest of the insurance company when dealing with claimants.
To conduct all the above to the required performance and quality standards in place.

Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
Curious – Believe in insight, creativity, and its power to unlock value
Deeply Invested – Take initiative and be a leader in your own right
Valuing differences – Be inclusive, gracious, decent, and humble
Building Trust not Territory – Crete a culture of sharing
Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

Apply online via: FNB Career Portal

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